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What is the point in Urgent Appointments!

Story from nhs.uk

"What is the point in Urgent Appointments!"

About: Trafford General Hospital

So the hospital make a mistake and send me for 2 MR Scans within 4 months of each other when i needed a CT Scan. Then i have to kick off in order to get a response and get booked in for the correct CT Scan. That was on the 24th of July and after being told by the Orthopaedic secretary that they have pushed for a urgent appointment for my results i now have a letter to state that my appointment will be the end of September regardless of the pains and issues that the detachment of my knee is causing to the rest of my life. How hard is it to give someone their results sooner, i wouldn't mind if this was the waiting time for a op but its not its for results!

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust 8 years ago
Central Manchester University Hospitals NHS Foundation Trust

Submitted on 28/09/2015 at 10:23
Published on Care Opinion at 14:22

Thank you for your feedback. We are sorry to learn of the difficulties you have experienced obtaining the results of your scans following your visit to Trafford Hospital in July. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

We would welcome the opportunity to investigate your concerns further. It is difficult to respond to your post in a full way without gaining more information. We would like you to discuss your experience with us in more detail, and invite you to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk to enable us to do so.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

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