"induced on maternity ward."

About: Burnley General Hospital

I was induced for the second time on 27 june 2015. I was having contractions and the midwife on duty was lovely during the day. At about 8 oclock in evening they changed staff. The midwife was very loud. They did not monitor my baby, turn the lights down or check my developing labour. I had to keep n on going to the nursing station to tell them my contractions were coming closer and closer about five times over a period of two hours. I told them i was being sick, and asked for some pain relief also. They had sent my partner home at ten oclock at night, ven though I'd previously told them my contractions were every twenty minutes. When they finally believed me,they monitored my baby and said id have to ring my partner myselfm i was in total agony and had to speak to him myself that was so painful. They were so inconsiderate and 'cocky', telling me that they were the boss. Please think twice about being induced here at this hospital as no sympathy or consideration is offered to those having a baby as it is a scary moment in life.

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Response from Burnley General Hospital

Many thanks for your feedback on your experience of our Birth Centre at Burnley General Hospital and thank-you for taking the time to do so. I am very sorry that you are unhappy with your recent experience with us and I will make sure your comments are passed onto the relevant team. If you would like to talk through your concerns with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting. Melissa Almond, Patient Experience Facilitator

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