About: Queen's Hospital (Romford)

Presented my mother at A&E with a doctors referral. 48 minutes to see triage, 4.5 hours waitng to see medic after blood tests and ECG, a further 2.5 hours in ERU waiting for some action. ECG machine not working. 7.5 after arriving a chest X ray was needed. Why did it take so long and why was there no communication. 82 years old and treated with complete disregard!

Story from NHS Choices

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Response from Queen's Hospital

Thank you for your comment. I am sorry you were disappointed that you were not kept informed as to how you long it would be until your mother would receive a test in our Emergency Departments. It would be helpful to hear more details, so we can learn from what happened. Please contact me through our PALS team on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely Wendy Matthews Interim Chief Nurse

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