"The care received and professionalism ..."

About: Leicester Royal Infirmary

(as a relative),

What I liked

The care received and professionalism of most staff.

What could be improved

A certain degree of lack of attention to detail eg weighing chair used incorrectly, wrong information transmitted to the patient I was visiting about the time of a CT scan. In the latter case, following my raising it with the staff, we received an apology from the registrar and the nurse.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. Thank you Communications Team Leicester’s Hospitals

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