"trying to phone outpatients to check my appointment"
About: Stobhill Hospital / Gynaecology Stobhill Hospital Gynaecology G21 3UW
Posted by Elly (as ),
6. 8. 15 Phoned switchboard -had to wait 2 mins until the phone was picked up. Put through to gynaecolology dept by a man (who could do with telephone skills training)listened to the phone ringing for 5 mins then it was cut off. I had to phone back and was eventually connected by a lady who had telephone skills.
Stobhill please ensure your staff have good customer skills and why the long wait for the telephone to be answered and connected? This is basic stuff