"The staff were excellent with my mum with dementia..."

About: Rochdale Infirmary

I brought my mum here with a trapped finger. My mum has severely dementia, the staff were Very helpful and understood the way she was. There is a nurse their who was very caring and understood the situation. They made sure she was seen quite quickly which makes a difference and she didnt have to go in the waiting room, otherwise mum would have caused lots of problems. The staff were more caring than the staff at North Manchester when I took mum their to A E. They didnt understand anything about dementia. They made my mum wait for the doctor for over 3 hours. I explained about mum but they said she would have to wait, they do not prioritise dementia patients

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Response from Rochdale Infirmary

Thank you for taking the time to leave your comments. We apologise that your mum did not receive the same standard of care at both hospital to meet her needs. We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area. Regards The Pennine Acute NHS Trust

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