"Lack of continuity upsets me"

I had South Ayrshire council carers for 15 years and didn’t have any bother. 3 ½ years ago I was moved onto Rainbow. They don’t have the continuity which I need. It’s not the girls, it’s the way they are rostered. They also don’t keep their staff, they seem to leave after only weeks on the job.

I was used to having someone regular, I knew who was coming to my house. Since I started with Rainbow I haven’t had someone regular. If they would just leave the girls and not chop and change them. I’m not a well person and it really upsets me.

I’ve asked to have the same person at nights, of course I understand they need days off, but nothing has changed. They say ‘we will see what we can do’ but it’s been this way for 3 ½ years. I’ve had a good girl for the past two weeks and I would really like to keep her.

When I’m at the day centre I don’t need my dinner at 4. 50pm, I would prefer it later, 5. 30pm would be better. I feel sometimes the girls come early so they can leave early but this doesn’t suit me.

It’s very frustrating because I used to have a good service.