"NO information"

About: University Hospital (Coventry)

As usual with hospitals there is a lack of information. My son (who is terrified of hospitals) has been waiting for surgery. we saw a SHO 4 weeks ago and were told that he would have his surgery as soon as possible and that was the last that we heard of anything. Unfortunately, the longer the wait the more stressed and anxious my son is getting. I have emailed PALS on several occasions and to this date they have not once replied! What am I meant to tell my son when the hospital are not telling me anything

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. I am disappointed to read your message. We have an 18 week target to treat patients after diagnosis and I am sure efforts will be going into getting your son the earliest possible place, but this will not stop you and your son growing more anxious. We normally provide information as soon as we can but from your message this has not happened, and for that we apologise. We will pass this message onto the team, and I would encourage you to continue to ask for a response on the contact details below. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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