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Terrible

Story from nhs.uk

"Terrible"

About: Royal Hallamshire Hospital

Repeated lies about where results from the MRI are for my daughter. 42 days with no results and different excuses at every contact with the secretary. Last weeks was you will receive the letter in the next few days , it is the next to go out. This week its waiting to be signed off! The CQC needs to investigate the neurology department soon. A patient should never be lied to.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 8 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 24/08/2015 at 09:25
Published on Care Opinion at 12:39

I was very sorry to hear about your poor experience, Clearly we do not wish pateints to encounter delays and mis communication.

If your daughter still has not received the results please can I suggest that she or yourself on her behalf contact our Patient Services Team who will be pleased to assist. They can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk.

Kind regards

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