"Disappointed by antenatal care"

About: NHS Lothian

(as the patient),

I have to say I feel rather disappointed by my antenatal care. At my booking appointment at 8 weeks I was assigned a 'named' midwife but told that she was off on long term sick leave and I may not see her at any point - sure enough I have seen lots of different midwives, rarely the same person twice, 'my' named midwife came back for one appointment only to go off again. I understand that when people go off they have to be covered but knowing she wasn't expected back why couldn't I be allocated to someone else by name? or at least see the same person twice? !

My appointments (all of which have been running 20+ minutes late) have felt rushed and because there is no continuity of care and I see someone different every time I'm told some information many times and other information seems to be entirely lacking (or I have to prompt for it).

Being pregnant (first baby) is an emotional and personal process and surely the point of having a named midwife is to improve care and provide continuity. It's disappointing this hasn't happened and as a result I feel let down rather than supported.

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear SpicyOrange,

I was really sorry to read of your recent experiences regarding your antenatal care. I have passed your concerns onto the Midwifery Team to investigate but l wonder if you would like to contact me (0131 536 3370) as it would be helpful if you could provide us with further details as we have a number of antenatal clinics across NHS Lothian.

I look forward to hearing from you.

Kind regards

Jeannette Morrison

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful