"Two wonderful Paramedics"

About: Poole General Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

I just feel compelled to applaud the quality service provided by the two paramedics who attended my mother in law last night when she was so unwell. They were two female paramedics linked to Poole Hospital.

Their genuine kindness and compassion was apparent. They looked after a frightened and obviously sick elderly lady with such caring. They even found time to be kind to us, her family, offering us words of comfort and advice - with a wonderful sense of humour too! The quality of their professional medical care was also outstanding.

When we arrived at the hospital we coincidentally saw them - and they then went out of their way to show us to my mum in law in the A&E Department.

A massive THANK YOU to these two wonderful ladies - I hope you can recognise who you are! x

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi JacquieP

Thank you for sharing this story. I hope your mother in law is recovering well.

It is always really lovely to hear how our staff are providing excellent care to patients when they need it most.

We would be very happy to share your kind words with the ambulance staff involved in your mother in law's care, however we will need a little more specific information about what happened so we can identify the incident.

May I ask you to contact us, at your convenience, on either 01392 456831 or plaudits@swast.nhs.uk and one of the Patient Engagement team will be very happy to help you further.

Thank you, again, for taking the time to share your story.


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Response from Poole General Hospital

Thank you for your kind and generous comments about the paramedics who attended your mother in law. Recognising the quality care provided by NHS staff is really appreciated. The paramedics who provided assistance to your mother in law and to the family work in partnership with Poole Hospital and their services are provided by South West Ambulance Service Trust. We will of course pass your comments onto this organisation and wish your mother well in her recovery to good health. Kind regards Maria Barron, Patient Experience Facilitator

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