About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Posted by M*********n
My fantastic A1 Consultant wanted me to another Endoscopy - even though I was reluctant I agreed after the Consultant said they would do the procedure them self. A week later I got a letter - that had taken 2 days to get to me - saying I had to ring a certain number within 2 weeks of the date of the letter to book an appointment. If I didn't ring within 2 weeks my referral would be cancelled. 2 days of these precious 14 had already been wasted so I got on the phone to book the appt - only for the answering machine to kick in. The same thing has happened on the other 39 times I have tried to ring - know exactly how many times I have rang as I have tried 10 times daily on 4 days. "Leave a message and we will get back to you" says the answering phone message. Well will someone kindly tell me how many messages you have to leave before they bother ringing you back? I have left 3 messages and nobody has bothered to ring me back. When I go over the 14 days so get my referral cancelled I will make sure my Consultant knows why the referral got cancelled and I didn't have the procedure done. Suppose this is 1 way of getting the waiting lists down!!