"Super care received and thanks for it"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Last Thursday I was careless enough to fall over in Cheltenham Lower High Street and dislocated my shoulder.

Dave was the first paramedic to come and he was brilliant, making sure that I was comfortable and checking what had happened. He then called an ambulance and Greg and Jane came. They too were lovely and kind and took me to the hospital. They could not have been kinder or more gentle and I would like to register my heartfelt thanks to them. They were lovely.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Nigel G

I hope you are recovering well after your fall.

It is always really lovely to hear how our staff are providing excellent care to patients when they need it most.

We would be very happy to share your kind words with Dave, Greg and Jane, however we will need a little more specific information about what happened so we can identify the incident.

May I ask you to contact us, at your convenience, on either 01392 456831 or plaudits@swast.nhs.uk and one of the Patient Engagement team will be very happy to help you further.

Thank you for taking the time to share your story.


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