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"Visit to walk in and AMC facility"

About: York Hospital

Went to York hospital to access the walk in GP assessment facility. Thorough assessment although a little lengthy. Conclusion required more investigation. The Dr providing the feedback could have been a little more delicate and realistic in their feedback and I believe could have perhaps studied the X-ray a little closer as their colleagues who later reviewed the same X-ray certainly discovered more from it than they did. I was then referred to the AMC unit on ward 24. I couldn't praise this service enough. Highly professional staff very highly qualified team who were human and caring in their approach. Not sure how innovative this service is but I understand that this unit is aimed at keeping hospital admissions down. The benefit to me was that I received great care, detailed assessment and treatment as well as not being admitted. I hope this unit can continue so it can prove its cost effectiveness. And I accessed this service on a Friday (after office hours) and a Saturday and was offered an appointment on Sunday if it was required.

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Responses

Response from York Hospital 8 years ago
York Hospital
Submitted on 03/08/2015 at 08:59
Published on nhs.uk on 04/08/2015 at 02:31


Thank you very much for your posting. Your comments have been passed to the teams concerned. We are pleased that your visit to us was in the main very positive; our aim is to provide a high standard of service which reflects the needs of patients. Your comments on how we might improve things have also been passed to the relevant teams

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