"pre-attendance info"

About: Queen Mary's Hospital

I have an appointment to visit the Audiology department in September. I have tried to locate a map and/or instructions that would guide me to the relevant car park and entrance to the Audiology dept but can find nothing. So I shall have to come early and hope for the best. Is it my lack of understanding or yours? At the age of 91 I don't like going anywhere without a reasonable idea of where I am going. Because you and your colleagues know the way you shouldn'r assume that new patients are equally gifted. We are not clairvoyant. With good wishes Ray Flint ps I last visited your hospital some 20 years ago with a fractured wrist Excellent attention.

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Response from Queen Mary's Hospital

Thank you for taking the time to post feedback about your experience. We are sorry that the information was not sent to you. Your comments will be sent to the manager of the service to ensure information is made available in the letters when they are sent out. Please contact Patient Advice and Liaison Service (PALS) who are available by telephone on 020 8725 2453 or by email on pals@stgeorges.nhs.uk and the PALS staff will be able help. There is also information available on our website under the link below. https://www.stgeorges.nhs.uk/contact-and-find-us/find-us/sites/?site=queen-marys

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