"Unnecessarily stressful, treated like"

I am currently sitting in bed in the hospital recovering after an appendectomy. I am in a private room in a brand new clean building, but that's where there good news ends. My case seemed to be the lowest priority out of all the emergency cases, which meant I kept getting bumped down the list, not getting the op until 32 hours after admission, I understand the reasons for the wait as I understand that more urgent cases need to get seen first, however from a patients point of view this is a problem and it did mean I ended up with a burst appendix, (although the shortage of doctors that results in this situation is an issue with the NHS in general) what I do have a problem with at this hospital is the complete lack of communication and inconsistent info on provided to me. At one point it was you'll be seen within an hour which then became we'll try to see you today. No complaint with individual doctors, they were doing their best in a flawed system. The same can't be said for all nursing staff, specifically when at night there staff seems to be entirely agency nurses, who are notably worse than staff. In many occasions I have had to ask for things a number of time s, it takes ages for them to respond to the buzzer. The experience here has made me think I will definitely sign up with bupa rather than the national hell service.