"Audiology apt"

About: The Queen Elizabeth Hospital (King's Lynn)

We have just returned from an apt at ENT for my daughter who is 5. We had to go to audiology first for a hearing test. The person who did the test was an absolute credit to the QE. They were friendly and engaging throughout and my daughter actually enjoyed her hearing test! They spoke to my daughter on her level and got her really invested in the test.She was even laughing at the things they said!They werej ust a complete credit and as i work in the NHS myself they made me proud to be a part of the system, if only everybody could be so kind and lovely to patients.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Queen Elizabeth Hospital

Thank you for posting your comments about your recent experience with the ENT (Ear, Nose and Throat) and Audiology departments. It is very reassuring to hear that your whole experience was so positive for both you and your daughter. I am very pleased to hear that your daughter was treated in a way that met her needs, allayed her fears and allowed her to enjoy her experience! I will ensure your comments are shared with our outpatient teams as I know that they will be pleased to be appreciated. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful