"Radiotherapy Department"

My husband went to the Radiotherapy Department and went to the receptionist to register in for his appointment, my husband never complains but when he sat down he informed me how miserable the receptionist had been, not very pleasent atall. I was very annoyed at hearing this as people who are visiting this department are their because they are, or have been ill. It does not cost very much to make a patient feel at ease, a smile and good communication goes a long way. This was completely different when my husband went for his treatment the staff were wonderfull with him.