"Like a Spa Day"
About: NHS 24 NHS 24 Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB Victoria Hospital / Accident & Emergency Victoria Hospital Accident & Emergency KY2 5AH Victoria Hospital / Cardiology Victoria Hospital Cardiology KY2 5AH
Posted by Martalle (as ),
I'd like to take this opportunity to thank the Cardiac Care Unit staff at Ward 21 and the Consultants for the care I received during my first ever admission.
It was the first time in my 39 years that I had been admitted to hospital. From the service received from NHS24, to the paramedics that made the call to take me in, to the A&E staff that treated and initially assessed me and the Cardiac Care Unit Staff that cared for me within Ward 21, the whole experience was both fascinating and absolutely stress-free (Apart from me disconnecting my monitor lead to go brush my teeth that I now realise, possibly not the smartest thing to do on a Cardiac ward! "Dah! ")
There is a very obvious feeling from all of the staff that they are of that unique group of compassionate people in life that actually do care about the wellbeing of others.
I have been very disheartened by the constant bashing of the NHS by the UK media in recent years for political reasons alone. KPI's only tell half a story, which is why I feel so strongly about providing you with positive feedback from my experience.
I have stayed in some very exclusive hotels and would rate the service, support and personal care to be 5 Star. When people proactively provide you with solutions to problems you had not even considered, you know that you are in the good hands.
I hope never to see any of you again...in a professional capacity at least! I mean that in a nice way.
Many thanks to the staff for their support and personal human approach.
BTW. This morning I'm sitting at 121/78 with a HR of 58! ! ! I've never seen values that low! I actually do feel completely different.
Take care and seriously, THANK YOU. You will always have my respect.
Martin ("What does that do? ") A*****.