"Recent Gall bladder removal on Day Care Unit"

About: Good Hope Hospital

I will never allow anyone in my company to refer to Good Hope Hospital as "no hope". From start to finish I can not fault my care from Good Hope Hospital, from the reception, outpatients, the Day Care Unit, theatre and Ward D16. I was treated so well. Members of staff that really stood out was the Consultant Surgeon, the Anaesthetist and their assistant really made me feel at ease and laughing before I went to sleep listening to Queen Music. A very special thank you to them. The nurse who looked after me on my return to the Day Care Unit was lovely and so patient, nothing was too much trouble, please thank them. As it was a little late for me to go home I was sent up to D16 for the night. There I met another wonderful efficient team, two nurses I will never forget are the Student Nurse that was on that night of the 28th July who cared for me overnight checking my blood pressure hourly and fetching me jugs of water all night, we got on really well and the other nurse who came on in the morning was exceptional, so patient and caring. They worked so hard and had so much patience with myself and the other patients in my bay. Nothing was too much trouble for them, I felt lucky to have had such amazing care from both of them and the others involved to numerous to mention. Thank you

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Karen Waspe

Thank you very much for your feedback regarding your experience at Good Hope Hospital for your recent surgery.

I am so pleased to read that you found all of the staff you encountered were professional and caring and that they made you feel comfortable and at ease.

I will ensure that your feedback is forwarded to the Day Surgery Manager, Georgina McNamara, and to the surgical team involved in your care. I will also forward your comments to Andy Allport Senior Charge Nurse on Ward 16 as well as to Caroline Deekes, Matron for General Surgery who will all ensure that your lovely feedback is communicated to all of the staff involved.

I hope that you are continuing to recover well from your procedure and thank you once again for taking the time to provide your comments, a positive patient experience is extremely important to us.

Kind regards

Marie Helebert

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