"Wouldnt allow me change my appointment"

About: King George Hospital

I contacted the maternity service at the number and requested to change my appointment due to me forgetting about a very important meeting at work for the same date and time- the person on the line told me they would not change my appointment and I should tell my workplace that my health and baby's health is far more important than my job. I was in shock and just decided not to argue- meaning that I had to focribly attend the appointment despite the incpnvenience. I think the staff has been told to dissuade or refuse amending appointments to expecting mums due to hectic work schedules. Just disgusting.

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Response from King George Hospital

Thank you for your response. I am sorry to hear that this was the case when you called our Maternity service. Our expectation of our staff is that they are understanding and helpful. I'd like to hear more about experience, so please contact me through our PALS team on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk. Yours sincerely Wendy Matthews Interim Chief Nurse

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