"Never have a baby in this hospital"

About: Kingston Hospital

I had my baby in Kingston hospital in December of 2014. I can truly say, this was the worst experience I ever had in my life. Apart from the fact, that all midwives from this hospital didn't notice my baby was breach, until I was 40+2, when it was noticed they promised me a c-section on certain day. But that day they wouldn't even bother to tell me, that they won't do it. I ended up crying and leaving the place (which I still regret I haven't done) when I was promised a surgery next day. My birth partner was so tired after 2 days waiting in the hospital, so when I had my c-section I was alone. All staff treated me like I hadn't had a surgery. I was spoken to very rudely by some midwives, no one showed me how to breastfeed, when I wanted to express milk as one midwife suggested, I was told off by another it's the easy way out and if I don't own a pump at home, I should't do it. Then when breastfeeding wasn't working and my son was hungry, he cried at night, midwife made me walk for an hour around the stations because I disturbed other ladies with my son crying. I had to walk after 1 day of having a surgery. I was in so much pain. Then they realized he was hungry and gave me formula. Breastfeeding didn't work for me. But for that I was treated like I am less of a woman, some sort of a bad mother. After the surgery no one would let me sleep, they would come and wake me up all the time. It's just a bit of what happened to me. But please, any woman, out there, don't go to this hospital. They delay everything, they won't even discharge you on time, my friend with 2 kids had to wait 2 hours for me, when I clearly told I was going at certain hour. They even forgot to give me my folic acid when I was leaving, because they aren't organized enough. I still remember that week in the hospital and I regret so much for having my son there. I can say, it was the worst of the worst what happened to me. No one ever treated me like this before. Most midwives were so rude to me. I just don't want anyone else to experience what I had and I hope something changes in the future.

Story from NHS Choices

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Response from Kingston Hospital

We are really sorry to hear about your experience in our Maternity Department and that it did not meet your expectations. If you would like to speak to someone about your experience please contact our Patient Advice and Liaison team.

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