"My Dad was treated as though he was their own"

About: Royal Alexandra Hospital / Accident & Emergency

(as a relative),

My dad was admitted to A&E then onto ward 4. The nursing staff on both areas were fantastic in every way. They were so sensitive and compassionate throughout a very difficult time for us all, I don't have the words to thank them. Both areas of staff showed real feelings and treated my dad as though he was their own.

What more can you ask.

I have been a senior nurse and head of department teaching care for 35 years and was so impressed with the care and attention we experienced at the most difficult time.

Thank you to the nursing staff in both areas.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Weemac,

Thank you very much for these very kind words. It is clear that nursing staff in both A&E and Ward 4 cared for and met your father's needs in a person centred way which is our aim. I am delighted to pass on your comments to the nursing staff in both clinical areas.

Best Wishes,

John Kennedy,

General Manager, Older People's Services

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