"I feel as stressed now as before the appointment"

About: Raigmore Hospital / North of Scotland Breast Screening Centre

(as the patient),

After being rejected for a referal by the breast clinic the first time for a sore breast with hardness and small blood dot rash, I found a lump and the doctor insisted on me being seen.

On arrival the receptionist and nurses were lovely, the doctor on the other hand gave me the shortest breast examination ever then sent me for a mammogram, It came back negative but he was not interested in any other procedure and simply advised my that the lump was part of my breast now and to not be concerned. I had stated that the doctors thought I should have an ultrasound on it and he seemed very offended! He said the doctor didn't know really what they were going on about and he knew better that gps.

I have a huge female family history of cancer on the female side, mother, grandmother aunts etc and a sister that has been found with the braca gene for breast cancer, all of which I told him, he never spent any time reassuring me or offering any advice, both myself and my husband felt that he just didn't want me hanging around.

When a woman is worrying and waiting to be seen it is stressful and emotionally draining and as a doctor you should know this and act with a bit of compassion and not make people feel like you are rushing them through. Examine them fully and ask if they have any questions, I am left now wondering if he was right, was anything missed! Should he have done the ultrasound, all because lack of empathy and patient communication. I have asked if he would be giving me regular mammograms as I'm 44 and am at high risk... his answer no, I will refer you to an genetisist. I do not feel reassured at all, what about the next time or a new lump, I am not looking forward to this experience again don't get me wrong a clear mammogram is great but the impact of a doctor that comes across like your wasting his time is really upsetting and plays a big part of a traumatic experience of finding a lump in your breast.

I feel as stressed now as before the appointment and am looking into getting an ultrasound privately...which will cost me a lot.... just because I want the full reassurance that I didn't get today...which was his job to do.

I never complain about doctors and have never felt the need to do so before...till now.

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Response from Linda Kirkland, Interim Director of Operations, Raigmore Hospital, NHS Highland

Dear Poppins 232

I am so sorry you feel that way, and I wonder if it would be helpful for you to give me a bit more information so I can look into this for you. My e mail address is linda.kirkland@nhs.net

If you wish please drop me an e mail and I can take it from there

Best wishes


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