"Blood Test waiting time is too long"

About: Whipps Cross University Hospital

Currently waiting in the blood test area. I received a ticket which is 50 something away from the number being called on the screen. While talking to other patients, I was told it can easily take hours to reach my number as they have been waiting for nearly 2 hours here! Problem is lack of staff performing the blood test, inefficient, small waiting area that patients have to stand outside the waiting room and then running around to check the screen! This is quite normal seeing this scenario in this hospital, but surprisingly there is no improvement in place all these months! Funny enough, the staff who responsible for conducting survey saw the crowd, walked pass this blood test area, didn't go in to ask for any feedback. Are we avoiding negative feedback here?

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Response from Whipps Cross University Hospital

We are very sorry to read of your long wait whilst waiting to have your bloods taken. Unfortunately the department does experience busy periods where patients may have to wait longer than anticipated. This is due to the large volumes of people we see. We try our upmost to see patients as quick as we can. We are sorry for any inconveniences this may have caused and have passed you feedback over to the team at Whipps. Kind regards Barts Health NHS Trust

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