"Fantastic response by ambulance and hospital team"

About: Bristol Royal Infirmary / Cardiology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My father, who has a history of heart disease, suddenly collapsed on Friday night - the night before my brother's wedding - for no discernible reason. The ambulance crew (Veh 7402 - Jon and Emma from Nailsea) arrived within minutes and were absolutely top-notch, along with the specialist cardiac responder (Mark) who attended. They could not have been more professional and good-natured, and the care they gave him was second to none.

He was taken to the Bristol Royal Infirmary A&E department, where the team in the Majors unit (Doctors Steven and Jemma and nurse Jess) were just as friendly and attentive - even more remarkable given that the department was very busy.

He was eventually moved to the Medical Assessment Unit (Doctor Claire and Nurses Polly and Harriet), where they kept my mother comfortable whilst he slept, and even ensured that the following day she made it to the wedding on time. Our entire family is extremely grateful to everyone involved for being absolutely brilliant.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi ScottL

Thank you for taking the time to provide our service with feedback. I hope your father is recovering well.

It is always so rewarding to hear how are staff are delivering excellent care to patients, and supporting families, when they need it most.

We would be very happy to ensure that Jon and Emma receive formal recognition of your compliment, however in order to identify them fully we will need some specific information. May I ask you to contact the Patient Engagement Team on 01392 458831 or via plaudits@swast.nhs.uk and we can take some additional information from you.

Thank you, again, for sharing your story. I hope the wedding was a big success!


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