"Out of hours failed me"

I have to say normally this department are excellent but this one time you failed me. I attended out of hours dept on Saturday night, finding it hard to breathe. Dr said you may have the start of a chest infection, then refused to give me any antibiotics, as the doctor said you can become resist to them if you have them too often. But the point is, I was short of breath, and the doctor did nothing to help me. So my son took me to Grimsby hospital A&E who had to put me on a Nebuliser. I have fluid in my lungs, I keep coughing, fluid gets coughed up, then it settles afew mins until fluid builds up again, then I can't breathe again, still got it! Had to have ambulance out yesterday who took me to Scunthorpe A&E, they only prescribed Antihistimines, which helped alittle but didn't resolve/cure the problem. 111, when I rang them cos I didn't tick all their basic boxes even had the cheek to ask me if I had Munchausens syndrome! No I don't!! I am not making this up, not seeking attention, I'm not that bored. I just have fluid in my lungs and wanted help, but you failed me. I just want to be able to breathe!

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Response from Louth Community Hospital

Thank you for taking the time to provide us with your feedback. We strive to provide a high standard of care to patients, families and carers so we are dissapointed to hear that this has been your experience . To ensure we make the necessary improvements and learn lessons from the incident we would appreciate the opportunity to discuss this with you further. If you feel you wish to do this please contact The Complaints department on 01522 309752 or alternatively email LHNT.LCHSComplaints@nhs.net

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