This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

appointments

Story from nhs.uk

"appointments"

About: Leeds Dental Hospital

Called to check and make sure my appointment was still on for the following week. i was told yes everything is fine. the day before my appointment was due I received a cancellation letter which was dated the same day I had called and told my appointment was still ok??. I have now been ringing to get another appointment ,twice I have been told they will call me back ,did they no!! then I was told on 2 occasions they would pass it on and still nothing ,even though the lump is still in my cheak and is more swollen and painfull to the touch and getting worse by the day ,I think its a case of my face falling off first

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leeds Teaching Hospitals 8 years ago
Leeds Teaching Hospitals

Submitted on 28/07/2015 at 10:13
Published on Care Opinion at 11:31

Dear Anonymous,

Thank you for taking the time to write to us.

I am very sorry to read that you have encountered such difficulty regarding your appointment with the dental hospital.

To enable us to address the matter you have raised and resolve this for you, I would ask that you contact the Trust’s Patient Advise and Liaison Service (PALS) who will then arrange for the relevant business manager and patient services coordinator to investigate the issue that you have raised and arrange an appointment for you.

You can contact PALS on 0113 206 6261 or alternatively you can email patientexperience.leedsth@nhs.net

Once again let me thank you taking the time to post your views.

Kind regards

Rosie

Senior Nurse

Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k