"Better than I expected"

About: Musgrove Park Hospital

Today I had an MRI scan. Having listened to many accounts I was scared to say the least. Firstly the staff were friendly, explained what I should expect, then not only showed me the machine but explained how far into it was to go. They made sure that I was comfortable and fully aware of what to expect. Having earplugs in and headphones playing the music of my choice, the half hour flew by, I wasn't far off going to sleep. What I thought was going to be a 'not nice' experience was actually very relaxing, most of which I think can be put down to the very professional but caring staff putting me at ease. Many thanks to you all. Linda Keeble

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Musgrove Park Hospital

Dear Linda Keeble, thank you very much indeed for the taking the time to write to give praise to the staff who recently looked after you in the X-ray Department at Musgrove Park Hospital. It is always a pleasure to receive commendations such as yours and I thank you for your kind comments which I will pass on to the staff involved; positive feedback is much appreciated. Lucille Hoose. PALS & Complaints Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful