"Treated with such kindness and courtesy"

About: Ayr Hospital / Ophthalmology Crosshouse Hospital / Ophthalmology

(as the patient),

Five weeks ago I had to go to Crosshouse A&E on a Sat. afternoon with an eye problem.

I was treated with such kindness and courtesy by all members of staff I came into contact with and then at 6pm sent to the Opthalmic Department in Ayr where once again all the staff were brilliant.

I am still being treated at the clinic at Crosshouse and have nothing but praise for everyone. My husband worked in the Health service all his working life and we always said it was the best and it is.

Not enough is said about the good work being done for the patients.


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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Enidavrilea,

Thank you so much for your glowing report on your care at Ayr Hospital, Crosshouse Hospital and Opthalmology. I will be very happy to pass this to the teams so they are aware of your kind words about the service they deliver. I am sure it will be very much appreciated. I agree that it is very important to share the good things with the staff. I hope you are well now,

best wishes,


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