"Poor Service"

About: Charing Cross Hospital

I am 69 years old and disabled. I visited A&E on 11/7/2015 following a GP call for an ambulance. I had strong abdominal pain, and was diagnosed at the hospital with hernia in three places. I was told that I need an operation, but I have to wait my turn in the waiting list. I told them that I have strong pain and I cant move and they should do the operation immediately. However, I was discharged the following day. Later I was back in the A&E twice within few days due to the strong pain, and yet again after doing the necessary test I was discharged. Surely, it would require more resources to see a patient several times at A&E than to operate sooner. I now having pain in the stomach, back and the chest, and I have nobody to turn to. My GP has already written to hospital, but it has made no difference. I await your assistance in this matter.

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust are concerned about your posting on NHS Choices and wish to apologise for your experience in Accident and Emergency at Charing Cross hospital. Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf. We would like to encourage you to contact PALS on either 0203 313 0088 or email pals@imperial.nhs.uk

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