"Cancelled appointments and an hour and a half wait"
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Posted by Anonymous
This review is in regards to the orthopaedic department. I was referred for an appointment with a consultant back in May. I was extremely happy that an appointment was made for me so quickly. I booked the morning off work so I could attend (as they only have a morning surgery). A couple of weeks before my appointment I got a phone call to say that this appointment needs to be cancelled due to the consultant being on holiday. I was a little annoyed as I had booked time off work but these things happened and I then accepted the new date given and again booked time off work to attend. However, again another couple of weeks later I got another phone call to say that this appointment also need to be cancelled due to 'unforeseen circumstances' and a new date all need to be arranged. By this point I had booked off 2 mornings for appointments that were to then be cancelled and as you can expect I wasn't happy at all this time. I asked the receptionist if this was a reoccurring thing for this consultant as I can't afford to take any more time off. They said this was unfortunate and hopefully the next date will be available. It came to my appointment date (no cancellations this time) and I arrived 15 minutes early for my appointment (My appointment being at 9.15am). The waiting room was quite busy but I noticed on the board that there were 4 other consultants that morning and people were waiting for x-rays so I wasn't too worried. 9.15 came and went. But I wasn't expecting my appointment to be exactly on time and I wasn't due back in work until 12 (I thought nearly 3 hours was plenty of time for an appointment.). It then came to 9.45 and I was still waiting. At 10am (45minutes late) a nurse came into the waiting room and announced that anybody with an appointment with this certain consultant would have another hour wait? That would be nearly 2 hours late for my appointment. I had to cancel the appointment myself this time and rearrange as I had to get back to work. Nest time I will probably book the whole day off (even though this is just a waste). So after 2 cancellations and a potential 2 hour late appointment I am so unhappy and displeased with the consultant and the overall obvious state of the NHS! So dissapointed! I must say that the reception staff were helpful and apologetic.