"Brilliant NHS service."

About: Watford General Hospital

Following a fall during gardening causing back pain and spasms, I was given a prompt and excellent GP appointment, I was referred to the Ambulatory.. section at WGH and advised to attend promptly in order to be in time for an X-ray. This worked - the service I received at Reception and all subsequent departments was amazing. As I was in spasmodic pain, all staff I encountered were wonderfully kind, thoughtful and competent. At each stage of the attendance, I was fully advised of the next step and monitored by someone. This service was matched by the competence of the medical attention - quite outstanding. Interestingly, I learned early on in my working life (1953- 2015) that the best work comes from the least well-appointed premises - old factory building at WGC for Murphy Radio (TV Design), modified Nissen huts in Borehamwood for Elliott Brothers (Computing). So, although I feel sure that there is much concern about the Early Victorian? building, the internal building work allied with perfect maintenance - physical and cleaning - makes the whole process extremely effective. Amusingly, I have now cancelled my BUPA membership of over 40 years; to continue to contribute seems, to me, almost a slight to the NHS. And, finally, please convey my appreciation to all staff at Watford General Hospital J A Bailey

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Response from Watford General Hospital

Many thanks for taking the time to share your experience of our service. It is always ncie to hear that we are succeeding in providing outstanding medical care.

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