"Thanks ward 18"

About: Leicester General Hospital

After queuing to be admitted to the Ortho theatre arrival area and then waiting 5 hours in a very spartan waiting room, no natural light , not even a picture on the wall, just a loud ticking clock, and pretty uncomfortable chairs my experience was much improved on Ward 18 where the staff, including the physiotherapist, were excellent, caring and very helpful. Very grateful for all their care and attention. So thank you ward 18.

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Response from Leicester General Hospital

Dear reviewer, Thank you for taking the time to post your comment. We are pleased to hear that the care you received on ward 18 at the General was excellent, but sorry that the waiting time and environment was not as pleasant as it could have be. Your feedback is much appreciated and has been shared with the team, who will use your comments to improve the service for future patients. Kind regards, Communications team, Leicester's Hospitals

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