"Visit to Urology/Out Patients"

About: Pinderfields General Hospital

I have a suspected kidney cancer and I had an appointment today with a Consultant. I can't praise them enough. They must have discussed this type of operation/problem many, many times but they went through my problem in detail, giving options and answering any questions I had with great clarity. I didn't feel rushed in any way and it was a great comfort. I was also pre-assessed for my operation and again the staff were wonderful. Particular praise to the nurses who despite being very busy, gave me their total attention in a professional, friendly and cheerful way. Again I didn't feel rushed. The whole process was swift, with no delays or waiting around. I arrived, anxious and very nervous and left feeling calm. Thank you very much indeed.

Story from NHS Choices

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Response from Pinderfields General Hospital

Thank you very much indeed for this feedback. We are pleased that the team were able to provide support during a very anxious time for you and that you were happy with the care provided. Your kind comments are greatly appreciated.

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