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Dis-organised

Story from nhs.uk

"Dis-organised"

About: University Hospital (Coventry)

My husband attended clinic 9 today as per letter, for pre-op prior to cataract surgery. Was measured for lens and informed these were in stock. Then taken to clinic 6 for the rest of the pre-op procedure. Waited awhile then was told another appointment would be sent as they were snowed under with patients.. Why send him a letter with a date and time and then not carry the procedure out. This is totally unacceptable. I hope when he gets another appointment the same thing does not happen again. Apart from costing us money to get someone to bring us to the hospital we now have to do the same again. We pensioners are not made of money.

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Responses

Response from University Hospital (Coventry) 8 years ago
University Hospital (Coventry)

Submitted on 24/07/2015 at 15:54
Published on nhs.uk on 25/07/2015 at 02:31

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. I am sorry to hear about your experience with us. Our clinics do occasionally get extra patients that weren't accounted for at the beginning of the day due to drop in clinics that the outpatients department runs. However, I can understand your frustration for having to come back for another appointment and the costs associated this, and for this we apologise. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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