"Response to discharge letter."
About: Burnley General Hospital / General surgery Burnley General Hospital General surgery BB10 2PQ Lancashire Care NHS Foundation Trust / District nursing Lancashire Care NHS Foundation Trust District nursing PR5 6AW
Posted by Sticks74 (as ),
On my discharge from hospital a letter was faxed to district nurse for a visit two days later to take a blood test, I was also given a copy of this letter. Two days later after my wife waited in for them to arrive I phoned to ask when they would be coming, Instead of an apology to say the letter had been misread I was told they had not been informed to do this. Why lie when an apology would have been acceptable we are after all only human and mistakes can happen, just own up to them. We were told they will come the next day but can't say whether it will be am or pm, what a service they just do as they please.