"Early Pregnancy Unit"

About: East Surrey Hospital / Gynaecology

(as the patient),

I had a missed miscarriage. I was booked into East Surrey Hospital for a surgical procedure under local anaesthetic to end the pregnancy. The anaesthetist arrived to consent me for general anaesthetic because he had been given the wrong information. He did not know the procedure for local anaesthetic. This was worrying. The surgery was delayed for a short time due to an emergency and a very angry consultant showed up. The consultant gave off to me for asking for a local, said it would not be happening at all if they had known what the registrar was doing and tried to force me and my surgeon to change to a general anaesthetic. The consultant very belligerent and bullying towards me, my husband and the staff. I insisted on the surgery continuing as planned and all went perfectly. The registrar was amazing.

The experience left me horrified. One doctor did not know the procedure and one tried to refuse me the surgery option I had consented to.

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Response from Lynda Filby, Matron, Surrey and Sussex Healthcare NHS Trust

We are really sorry to learn of your poor experience. We would be very happy to discuss your concerns with you. My contact details are lynda.filby@sash.nhs.uk.

With kind regards

Lynda Filby Matron for Surgery

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Update posted by epu-nightmare (the patient)

I have tried to discuss these concerns with the hospital. Someone from East Surrey phoned and asked about my experience and then never got back to me. I phoned and left a message asking for a response but got none. Perhaps you could chase up that response. I met you at the time so you do have my contact details.

Response from Lynda Filby, Matron, Surrey and Sussex Healthcare NHS Trust

Many thanks for your update. I am sorry to hear you did not have a response to your concerns. I am very happy to chase up this up for you but as I am in contact with lots of people I will need clarify of your contact details.

Kind regards


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