"How clean, tidy and efficient ..."

About: Heartlands Hospital

(as the patient),

What I liked

How clean, tidy and efficient the area was I was taken to to be assessed. The staff member was very helpful, considerate and after explaining the best course of action went to collect my prescribed medication. I was in and out of A&E on a saturday evening within an hour. Could not fault the service at all.

What could be improved

Slightly rude receptionist, waiting area needs a good clean.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Heartlands Hospital

Thank you for your positive response concerning our A

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful