"A first class service"

About: Ysbyty Ystrad Fawr

(as the patient),

I arrived early as I hadn't been to the hospital in Ystrad Mynach before and wasn't sure how long it would take me to get there. I was helpfully directed to the right area then asked a passing radiographer if I was in the right place. She took me to the door of where I was to have my scan and asked me to wait there.

Within a couple of minutes the sonographer came out, checked my name etc and invited me in. She was very reassuring and professional. I was all finished in fifteen minutes, at the time when my appointment was due...now that doesn't happen very often in any setting!

Thank you to Leanne Edwards the young sonographer, you gave first class service.

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Response from Aneurin Bevan Health Board

Many thanks for posting, we will pass this on to the team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful