"Queen Elizabeth Hospital - Ward 302 - Patient Care"

About: Queen Elizabeth Hospital (Birmingham)

After a good experience in the A and E section with some prompt professional diagnosis. The experience was left rather sour after some really poor impolite nurses with bad bedside manners. One nurse on night duty was good but the other nurses banging around in the night being heavy handed banging things down was not appreciated as already missed one weeks sleep. Not offered meals when I was hungry, had to chase them for food. When I asked for dressing to be changed the nurse was heavy handed and did not deal with the required politeness or patient care expected perhaps making my problem worse, Now I have to go to the doctors to get this checked out in case it is made worse. Nurses are meant to listen when I have problems not avoid them and tell lies like there are no doctors available. One of the staff broke the blood pressure monitor on my arm which hurt also because they forgot to put the monitor in the finger. Most of the problems were made by the staff who had bad attitudes and false face. As I said before one made my wound worse and now I have to get this checked out again at the doctors for security and piece of mind. The patient needs to come first...

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very pleased that your experience in our Emergency Department was so positive; your comments have been shared with staff in the department. However, we are very sorry that during your time on the ward not everything met the standard you were expecting. This is disappointing as we aim to provide a very high standard of care. The Senior Sister responsible for the ward that cared for you is very keen to have the opportunity to speak with you to discuss your concerns further. If you would like the opportunity to do this, please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to put you in touch. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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