"Given the surprise of a prostate ..."

About: Queen Elizabeth Hospital (Birmingham)

(as the patient),

What I liked

Given the surprise of a prostate cancer diagnosis when I'd had no apparent symptoms, the experience of treatment and support by my consultant and his team, by the clincial nurse specialist and by the nursing staff of QED, MRI scanning and above all Ward West One was truly excellent. It is a magnificent tribute to the Hospital and the NHS in general that such quality care, treatment and support has been thus made available to me, thus minimising and hopefully eliminating the possiblty of metastases in the future.

What could be improved

Scratching my head hard to think of anything, the only thing that comes to mind, trivial in the context, is that the meals I received sometimnes bore only tangential relationship to what I'd ordered!

Anything else?

It was all at the time of reading in the media about the way extreme right political elements in the US were misrepresenting the Britsh NHS for their own ends. Lying in a QEH bed made listening to it especially infuriating!

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you have had such a positive experience during what must have been quite a difficult time for you. The Managers of the Departments you mentioned have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

Your comments regarding the hospital food (although described by yourself as trivial in context) have also been passed on to the member of staff with responsibility for this area. It is important that we do our best to ensure that we get everything right and that includes making sure you get the meal that you ordered and that you are happy with it.

So thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like further information on services at UHB or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located near the main entrance.

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