"From A&E to Endoscopy!"

About: Lister Hospital

Having previously had to leave a negative review after an outpatient appointment - I thought it only fair to write a much more positive review following my experiences over the last few weeks of Lister Hospital at A&E, being admitted to a ward and at then as a day patient at the Endoscopy unit. At each time and in every department the staff have been extremely professional, efficient, courteous, kind and compassionate. My first visit to A&E was following several conversations with the 111 service who strongly suggested I went to A&E when I refused having an ambulance pick me up. A nurse took me through urgently - the nurses and doctors immediately dealt with the sickness and pain I was experiencing in a calm and caring way - and I was able to leave a few hours earlier with my symptoms under control and medication to take home with me. A week later I was advised to go back to A&E by my GP and although I had a longer wait, once I saw a doctor I experienced the same high level of care from all the staff involved. I was to be admitted - however after a discussion with the consultant - who I felt listened to me as well as giving me information - I was allowed home that night, to come back for more tests the following morning. Again experiencing care from some different staff as wells those I recognised from the day before - all were friendly, caring and supportive. Following admission to a ward later that day I can honestly say that all the staff without exception - including auxiliary staff and cleaners were lovely. At times the nurses in particular were very busy, but I never felt rushed if I needed help with anything or explaining what needed to be done - they were the same with the other people in the ward too. A few days later I had an appointment at the Endoscopy unit to have Gallstones removed - again the staff could not have been more professional, kind and supportive before, throughout the procedure and afterwards. I almost didn't want to go home!!

Story from NHS Choices

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Response from Lister Hospital

That's so nice to hear - your feedback has just been shared with all the teams mentioned above, who we know will be delighted to read how highly you rated their care. We hope that you now go on to make a speedy and full recovery. Thanks again for taking the time to get in touch.

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