"Still waiting to hear"

About: Macclesfield District General Hospital

I have been to Macclesfield hospital a few times for various things and would give 5 stars but I was referred to the doctor after my knee replacement started giving me problems. I attended on 1st April 2015 and had xrays. the doctor said they would arrange for me to have a bone scan and then if everything was ok I could have a full knee replacement. To date I have not heard anything and had no reply when I have left messages on answer machines. Today I spoke to the admissions dept to be told that I am not even on a waiting list and to contact the secretary, which I have done leaving yet another message. I am in a lot of pain and constantly taking strong pain killers I understand thoroughly that it is a busy hospital and everyone I have dealt with have been wonderful but it would be nice to get a reply after leaving a message. As I said the hospital is brilliant and the treatment in the past excellent its just a pity the lack of communication seems to let it down. Susan Derbyshire

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Response from Macclesfield District General Hospital

Susan, we were very disappointed and sorry to read your comments. Adele Gatley, service manager, is personally aware of your experience, and would very much like to discuss it with you. Adele can be reached by telephoning 01625 663744 or by email via adele.gatley@nhs.net. Adele has contacted the orthopaedic department and the team there will be in touch with you very soon. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.