"Very painful recent bladder camera inspection"

About: Barnsley Hospital / Urology

(as the patient),

I received a request to attend Barnsley Hospital in July for a bladder check by Mr. Smith consultant surgeon following 3 years history of cancer. Mr Smith whom I must thank for his care and consideration has performed this Op. on me 3 or 4 times since diagnosis, with no pain, problems, or discomfort. A wonderful example of 1st class hospital care.

However on attendance this time Mr Smith was not available and another consultant was to do the op. The Staff in the theater were wonderful and very caring, but the consultant was not. After inserting a local aneasthetic he did not wait the recommended time for it to work and immediately inserted the camera.

I have never experienced in my 70 plus years so much pain, 3 Nurses held my hands and forehead to help me. Three days it took for the pain to ease and in this time I found it very hard to sleep. The Theater staff deserve a medal, the consultant does not.

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Response from Barnsley Hospital

Hello Thank you for taking the time to leave feedback. We are happy to hear that our theatre staff provided the service you expected and deserve but we are sorry to hear you are unhappy with the care you received from the consultant. We will pass on all your feedbck to the relevant team. We would like to discuss your experience further with you so we can learn from this, if you would like to discuss this in more detail please contact our PALS Team on 01226 432 330 or email barnsleypals@nhs.net. Kind regards Barnsley Hospital Communications Team

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