"Little communication between departments"
Posted by Alsmum (as ),
My elderly father regulary attends Ayr Hospital Macular Outpatients - is partially sighted in both eyes and receives injections at this clinic. He has also recently been referred to Urology for prostate investigations.
A follow up appointment was arranged for him at Ayr Day Surgery for Urology in July at 0915. He also had an appointment on the same day at the Macular Dept at 10. 45. I phoned both departments to let them know he had two appointments close to each other and due to his frailness would require wheelchair assistance between both clinics. I was assured this would not be a problem, so when dropped my parents at Day Surgery at 09. 10 I spoke to a nurse to remind her about this and was told this was in place.
When I returned to collect them from the Macular Dept at 11. 15 I was told my father was still in the Urology Dept and I was to collect him from there and take him for his next appointment. However when I arrived at Urology my father still hadn't been seen - he was called at 11. 25 and was out 5 minutes later. The nurse contacted the Macular dept to be told that he had missed his appointment slot and a new appointment would need to be made.
The referral letter he received originally said there may be a waiting time of up to one hour - however whilst they were waiting they were told appointments were running even later.
I cannot understand why an appointment time of 09. 15 would be running 2 hours late. I also don't understand why there was so little communication between the two departments resulting in my father missing important treatment when both clinics are in the same hospital.
If the Urology clinic was running so late, could he not have been transferred to the Macular dept and seen there first? We received a call giving us another appointment at Macular - however this has resulted in time having to be taken off work to make the necessary arrangements to get my parents to the clinic.