This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Difficulty contacting centre

Posted By mick the brick

"Difficulty contacting centre"

About: The Dudley Group NHS Foundation Trust

(as a relative),

Went on website for aunt who needed hearing assessment at Brierley Hill Centre for Audiology.

On phoning number, got recorded message listing opening, closing for day including midday closing. Then told the line was busy and call again. Spent next hour and half calling with same recorded message. Is there really anyone there.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Dudley Group NHS Foundation Trust 8 years ago
The Dudley Group NHS Foundation Trust

Submitted on 24/09/2015 at 18:20
Published on Care Opinion on 25/09/2015 at 10:17

Thank you, Mick, for letting us know about your experience in contacting our Audiology Team. We’re really sorry to hear you had trouble getting in touch about your aunt’s hearing assessment and would like to apologise for the inconvenience this may have caused you.

Our Audiology Service is an extremely busy one and so the team receive a very high volume of calls throughout the day. We are looking into how we can better manage the number of calls the service receives and have passed your comments onto the manager for this area.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k