"Knee Replacement"

About: Hexham General Hospital

On July 1st I was admitted for a knee replacemen on ward 3, and straight away I was made to feel comfortable. I was in hospital for two days and couldn't have had better treatment anywhere. The staff were super and nothing any trouble for them.My aftercare has been very good also, as I even received a phone call after two days at home to see if I was okay.Thanks very much to everyone concerned.

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Response from Hexham General Hospital

Dear Ms Donnelly I’m really pleased to hear you were so happy with your treatment and hope you are continuing to make good progress at home. Thank you so much for taking the time to provide us with feedback of your experience, it is very valuable to us to know what our patients think so we know what we are doing well. It’s also very important to us to know how our patients are progressing when they return home so I’m pleased you appreciated the follow-up phone call from our nurses. I will pass your kind words onto the staff at ward 3, they work very hard to make sure our patients are well looked after so they will be delighted to receive your comments. Kind regards Annie Laverty, director of patient experience

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