"Very dissapointed"

About: South Bristol Community Hospital

Arrived at the urgent care centre at 6.10pm on Saturday 18th July. I took my son who had hurt his wrist about an hour prior to this and was in a lot of pain. The receptionist completely ignored me and was chatting to a couple about holidays. It was only when the couple pointed out that I was stood there did they take any notice. There were at this time about 3 patients waiting in the waiting room. I explained what was wrong and the receptionist proceeded to tell me that they were not taking any more patients as they only had 2 nurses on duty. They told me to come back in the morning. Again, this was at 6.10pm and the centre does not close until 8pm and there were only 3 patients in the waiting room! I said that my son was in a lot of pain and needed an X-ray so they said that I would have to go to the a&e. I am absolutely disgusted that we were turned away when my son was in pain and also the fact that we ended up spending 4 hours in a&e when he could have had the same treatment at my local centre. Oh and by the way, his wrist was broken!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from South Bristol Community Hospital

Thanks very much for the feedback. We are really sorry to hear about your experience. The urgent care centre is run by Bristol Community Health, please contact them with your feedback: http://briscomhealth.org.uk/our-services/urgent-care-centre/

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful