"Stroke Patient may not always understand Doctor..."

About: Kent & Canterbury Hospital

My wife was recently discharged from Treble Ward at Kent and Canterbury Hospital where, I have to say, the nurses were exceptional in their duties. However, the consultant discharged my wife from this ward directly to home; their reasons may have been explained to my wife, but as she had suffered an extremely serious brain injury, she would not have been able to fully understand the consultant’s future treatment plan, which actually seems to be: discharge this patient and forget. We have since found out that Lynn should really have spent some time in the Rehabilitation Ward and it has even been suggested that due to her on going problems, she should be re-admitted (admitted) to this ward. We would have liked to have discussed these issues and indeed on-going treatment and prognosis with the consultant, but as they failed to make a follow-up appointment we are unable to do this. On that point, we have phoned their secretary, who did say that they would contact the consultant and they would let us know by the end of the week what was happening… That was three weeks ago. Despite three further messages left on their answer phone we are still waiting… My wife has been let down by this consultant.

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Response from Kent & Canterbury Hospital

Firstly,thank you for your kind comments about the nurses on Treble Ward, but I am sorry to learn that communication to you and your wife was not as good as it should have been, especially if she should have had a period of rehabilitation. Please will you contact the Patient Advice and Liaison Service (PALS) on 01227 864314 or 01227 783145 and they will be able to take this forward for you and your wife.

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